Frequently Asked Questions (FAQ)

Here are some common questions and answers to help you better understand Prefab Houz and our products:

1. What is a prefab house?
- A prefab house, short for prefabricated house, is a type of dwelling that is manufactured off-site in sections or modules and then transported to the final location for assembly. Prefab houses offer various benefits, including cost-effectiveness, speed of construction, and customization options.

2. How does the ordering process work?
- Once you place an order with Prefab Houz, you have 1 business day to cancel the order without any charges. After this period, we begin the production process, which typically takes 2 to 3 weeks. Once your prefab house is built, it undergoes shipping, which usually takes 4 to 7 weeks.

3. What are the payment options available?
- We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Our website provides a secure payment gateway to ensure the safety of your transactions.

4. Do you offer international shipping?
- Yes, we offer international shipping to many countries around the world. However, please note that international shipping may incur additional customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the buyer.

5. What is your return and refund policy?
- We accept returns within 30 days of delivery for unused and unopened items in their original packaging. After 30 days, returns are not accepted. Please refer to our Return and Refund Policy page for detailed information.

6. How can I track my order?
- Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and anticipate its arrival.

7. Do you offer installation services?
- We do not provide installation services directly. However, we can recommend trusted contractors or installation professionals in your area who can assist you with the assembly and installation of your prefab house.

If you have any other questions or inquiries not addressed here, please feel free to contact our customer support team at support@prefabhouz.com. We are here to assist you and provide you with the information you need to make informed decisions about your housing needs.

Thank you for choosing Prefab Houz!

Warm regards,

The Prefab Houz Team